Welcome to Jewellery Knox

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OUR PROMISE TO YOU

We promise to deliver your order on time and with no fuss. Sometimes things may go wrong and if this happens, it will be our highest priority to put things right. Our Customer Care Team are here for you 24 hours a day, 7 days a week and will answer any of your questions.

IF YOUR ORDER IS WRONG OR FAULTY

Contact our customer care team on our Contact Form selecting Wrong/Faulty. We will reply as soon as possible and we will send you the right item on a free express delivery and give you 10% off your next order!

HOW TO MAKE A RETURN OR REFUND

Please refer to the returns policy for further Information

GENERAL INFORMATION

At Jewellery Knox we wish for your special purchases to arrive in perfect condition. Therefore, delivery will be made by our insured courier service and will reach you within 1-5 working days*. *If your item has to be ordered direct from suppliers and we are unable to despatch your order within our 'normal' 1-5 day delivery, we will contact you to discuss and advice.

DELIVERY CHARGES

Please see below for our delivery charges:

Order Value Up To £50.00 £5.50
Order Value Above £50.00 FREE

For more information regarding our Click and Collect service, please click here.

Please Note: We can only deliver to customers within the UK and Northern Ireland. All orders must be signed for upon receipt.

Estimated Delivery Times
When Order is Placed When Order is Despatched Expected Delivery (Between 8am & 1pm)
Monday to Thursday before 3pm Same Day Next Working Day
Monday to Thursday after 3pm Next Working Day Following Working Day after Day of Despatch
Friday before 3pm Same Day Saturday
Friday after 3pm; Monday (excluding Bank Holidays) Following Working Day after Day of Despatch
Weekends Monday (excluding Bank Holidays) Following Working Day after Day of Despatch

Please Note: All delivery times stated above are subject to stock availability. Delivery times are extended over bank holidays and maybe extended as the result of any adverse weather conditions that are beyond our control.

INTERNATIONAL DELIVERY INFORMATION

International shipping is charged on a flat rate basis, regardless of the weight of your parcel. Please see A-Z INTERNATIONAL DELIVERIES.

Standard and Express delivery services are available for most of the countries that we ship to.

EXPRESS DELIVERY - Your order will be dispatched via the most secure carrier. You will be sent an email giving you the tracking order number once the order has been dispatched. You can then follow your order online by clicking on the link in your email.

STANDARD DELIVERY - Your order will be dispatched via postal services, so security and timely delivery is not guaranteed. Tracking may vary according to standard delivery procedures of different countries.

The summary of delivery timescales and cost are as follows:

AREA STANDARD DELIVERY TIMES IN WORKING DAYS (Monday - Friday) STANDARD COSTS
North America From 7 Days £15.00
Western Europe From 5 Days £9.95
Rest of World From 7 Days £15.00
  EXPRESS DELIVERY TIMES IN WORKING DAYS (Monday - Friday) EXPRESS COSTS
North America From 2 Days £19.00
Western Europe From 2 Days £16.00
Rest of World From 3 Days £25.00

Shipping will be automatically calculated at the checkout page when both the delivery destination and delivery option is selected. When you place an order, we suggest you have it delivered to a work address rather than a home address, as our couriers only deliver between 9am and 5pm. Our courier companies will require a signature on receipt except for International Standard Delivery, which does not require a signature. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.

DO YOU DELIVER TO MY COUNTRY

See the list of countries on A-Z INTERNATIONAL DELIVERIES for all our options. If your country is not on this list it means that currently we are not able to provide a secure delivery! But don’t despair just get in touch with our Customer Care Team selecting the Feedback option on the drop down menu and we will see if there are any other options.

HAS MY ORDER BEEN SHIPPED OUT YET?

As soon as your order is dispatched from our warehouse, you will be sent an email to confirm that it's on its way. You will be given a tracking number for your order. You can also track your order by logging into your JEWELLERY KNOX.com account.

MY ORDER HAS ARRIVED DAMAGED

We want all our customers to receive quality goods in top condition, so if you think there is a fault with an item you have received then immediately contact our Customer Care Team selecting Faulty on the drop down menu. A member of our customer care team will be in touch as soon as possible.

We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault. Leave the rest to us!

Please include as much detail as possible about the order and the problem with the goods and we will get an alternative sorted out for you.

I HAVE RECEIVED THE WRONG ITEMS(S)

If you have received a wrong item in your order, let us know straight away by contacting our Customer Care Team selecting Wrong on the drop down menu.

I AM MISSING AN ITEM FROM MY ORDER

If the delivery note says an item should be in your parcel but it isn't, please contact our Customer Care Team selecting Missing on the drop down menu.

Let us know the Order Number and the Product Code or Product Name of the item you wanted, and we'll sort everything out.

OUR RETURNS POLICY

At Jewellery Knox.co.uk we want you to be delighted every time you shop with us. Occasionally though, we understand that you may wish to return items. A refund can be requested within 14 days of despatch and an exchange within 14 days of despatch.

(Please see the terms and conditions below)

Jewellery Knox.co.uk offers two easy return options. * see exclusions below.

By Post.

Items can be returned direct to Jewellery Knox.co.uk within 14 days (refund) / 14 days

(exchange) as confirmed above from the date of despatch using our downloadable return slip.

Please click the following link for your returns slip.Downloadable Return Slip

For your benefit and security, in the event of a postal return we recommend that you send the goods back to Jewellery Knox.co.uk by Royal Mail Special Delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit.

Terms and Conditions.

Jewellery Knox.co.uk cannot accept returns of earrings or cleaning products if the tamper-proof packaging has been opened. This is due to hygiene reasons and does not affect your statutory rights.

When returning items to Jewellery Knox.co.uk, the item(s) must be in its original condition and packaging, accompanied with the despatch note & the downloadable return slip

Jewellery Knox.co.uk cannot accept returns for items which have been altered or engraved.

OUR EXCHANGES POLICY

Items can be returned for an exchange to Jewellery Knox within 14 days (exchange) as confirmed above from the date of despatch using our downloadable return slip.

IMPORTANT - In all cases, the items returned must be in their original condition with all the labels intact on the goods. All goods will be inspected on return and any item in unsuitable condition will be sent back to you at your cost.

I DON’T HAVE A RETURNS LABEL

Don't worry if you cant find your Returns Form, click on the below link. Don’t forget to include this with your parcel when you return your goods!

Click Download Returns Form

MY RETURN WAS PROCESSED BUT I WASN’T REFUNDED MY DELIVERY CHARGE

We will usually refund you what you paid for the goods but not the delivery charge except in cases where the order was cancelled under the UK Distance Selling Regulations or the entire order was faulty.

I HAVE NOT BEEN REFUNDED THE CORRECT AMOUNT

We are very sorry if we have made a mistake on your refund. Please contact our Customer Care Team selecting Returns/Refunds/Exchanges on the drop down menu. We will try and sort it out for you as soon as possible.

The following may affect the amount you have been refunded:

The delivery charge, which would only be refunded under cancelled orders made under Distance Selling Regulations or if the goods are faulty.

Any discounts that were applied at the time of sale may not now be applicable.

HAVE YOU RECEIVED MY RETURNED GOODS?

As soon as your return has been processed by our warehouse, we'll email you to let you know. In the unlikely event that you don't receive this email within 10 days of your order being collected by us, please get in touch with our Customer Care Team selecting Refunds/Returns/Exchanges and we'll get back to you as soon as possible.

HOW DO I SEARCH FOR A PRODUCT?

There are a number of ways you can search for a product until you find exactly what you're looking for.

The most relaxing way to shop with us is to browse through the categories at the top of the store-page and then refine what you are looking for by clicking on each section.

Alternatively, if you know exactly what you want, just type the product name into our search facility (top right of the store-page) and we will find you everything related to your specific search.

Once you have found what you want, click 'add to shopping bag', and when you're done shopping, follow the on screen instructions to fill in your payment and delivery details. Happy shopping!

CREATING A PAYPAL ACCOUNT?

This is an alternative way to pay if you don’t have a credit card, but have a bank account. All you do is go on www.paypal.com and follow the instructions on how to setup an account. It’s really simple and once setup you can purchase easily from many websites including JEWELLERY KNOX.com. Any problems just get in touch with us on our Contact Form or email us at enquiries@Jewellery Knox.com.

DO I NEED TO CREATE AN ACCOUNT TO SHOP WITH YOU?

Yes it is the easiest way. Setting up an account will allow you to order without having to fill in your details every time you shop with us, and will give you benefits such as order tracking, regular newsletters, and (our favourite bit) exclusive discounts and special offers.

Just click on the type of item you want from the list on the left side of the screen, then refine your search according to colour, size, price or brand, until you find exactly what you're looking for (we're sure you will).

You can sign up right now, or you can start shopping straight away and set your account up when you check out, whichever suits you best.

Just follow the easy steps on screen and remember to have your payment and address details ready.

HOW DO I SIGN UP FOR THE JEWELLERY KNOX NEWSLETTER?

The easiest way to sign up for our newsletter is to set up an account by clicking here. You don't have to buy anything yet, but when you do want to start shopping, this'll also give you a head start.

Alternatively, you can sign up to the newsletter straight away without setting up an account. The newsletter tab can be found at the bottom of our Homepage.

PAYMENT METHODS

We like to give you plenty of payment options, so you can use any of the cards listed below. We also take security very seriously indeed, so your details will be safe with us.

All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud.

WHEN WILL I BE CHARGED?

If your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful. Your order will then be dispatched from our warehouse.

If your card is not authorised, payment will not be taken, and we'll email to let you know why your bank or card issuer wouldn't authorise the payment.

Don't despair at this stage, because there may still be something simple that can be done to get the payment authorised. Please remember that even if a payment is not authorised, some card issuers may still reserve the money, meaning you can't use it for a short period

HOW DO I CHANGE DETAILS ON MY JEWELLERY KNOX.COM ACCOUNT?

Once you have signed up, you'll be able to log into My Account anytime you want. This is where you go if you want to change your password, email address, delivery info and card details.

If you haven't visited us in a while, it's worth checking My account to make sure all your details are up to date.

I HAVE A DISCOUNT CODE, HOW DO I USE IT?

Make sure you type your code to the appropriate box when you check out, and hit update to apply it to your order.

If it is not applied at this point, we can't apply it to the same order later on (though you might be able to use it on a subsequent order).

CUSTOMER SERVICE

As an online retailer, we want our customers to have a fantastic experience when buying goods and we try to give the information upfront that will help most customers answer any questions that might arise.

We believe that if a customer has a problem the most important thing is to resolve it quickly and if possible, at the first time of trying.

We have found that the most effective way of achieving this is by providing a commitment to reply to your email 24 hours a day, 7 days a week. We are confident that you will get a better quality, more personal service with us than you would over the phone. Our personal email for you to get in touch with us is enquiries@Jewellery Knox.com.

FEEDBACK

We would love to hear from you especially about any suggestions you may have for how we can improve. Please use our Contact Form and select Feedback on the drop down menu.